Help center
Answers to common questions about delivery, availability, refunds and holds.
Message not received
Troubleshooting: what to do when a message doesn’t arrive to your virtual number — order windows, timeouts, automatic hold release and next steps.
Number unavailable
Troubleshooting: why a country or route may show no available numbers, and how to find working alternatives.
Refunds & timeouts
Troubleshooting: how order timeouts, automatic hold release and refunds work on our cloud phone number platform.
Still stuck? Contact support or open a ticket from your dashboard.