My message wasn’t received — what now?
If no message arrives to your reserved number, here’s what happens and what you can do. In almost all cases you are not charged.
You are not charged for undelivered messages
The price of a number is only a hold until eligible delivery. If nothing arrives within the order window, the order times out and the held amount is released back to your wallet automatically.
Common reasons
Sending delay
The sending platform may be slow or throttled. Delivery time depends on the country and route.
Route congestion
A busy route can delay or drop messages. Try a different country/route.
Resend needed
Some platforms require you to trigger the message again after the number is shown.
What to do next
Wait for the order window to complete (funds release automatically), or cancel before the window ends. Then try again — a different country or route often has better availability. If you believe a charge was captured without delivery, contact support with the order ID.
FAQ
Will I get my money back?
Yes — if no eligible message is delivered, the hold is released automatically to your wallet.
Can I switch routes?
Yes. Cancel or let the order time out, then pick a different country or route.